Return policy

In accordance with the General Law for the Defense of Consumers and Users, the customer has the right to withdraw from the contract within a period of 14 calendar days without providing a reason, except in the case of legal exceptions.

The withdrawal period expires 14 calendar days after the date the contract is concluded. To exercise the right of withdrawal, the customer must notify us of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory. Both the email address and the postal address to which you may send your request appear at the end of these purchase conditions.

To determine compliance with the withdrawal deadline, the date of issue of the withdrawal statement will be taken into account. Keto Store will promptly notify the customer of receipt of said withdrawal on a durable medium if the customer exercises this right by email.

Keto Store will reimburse all payments received from the customer, including, where applicable, delivery costs, without undue delay and, in any event, within 14 calendar days of the date on which it was informed of the customer's decision to withdraw from the contract. Keto Store will make the refund using the same payment method used by the customer for the initial transaction, unless the customer expressly states otherwise and provided that the customer does not incur any costs as a result of the refund. However, if the customer has expressly selected a delivery method other than the least expensive standard delivery method, Keto Store will not be obligated to reimburse any additional costs incurred.

The customer must return the products included in the order to Keto Store in perfect condition, without undue delay, and in any case no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract to Keto Store. This deadline will be deemed met if the customer returns the goods before the 14-calendar-day period has expired. The customer will only bear the direct costs of returning the order.

The client will be responsible for any decrease in the value of the securities resulting from handling them other than that necessary to establish their nature, characteristics, or functioning.

Withdrawal form. Keto Store provides this form to customers who, having purchased a product on this website, wish to withdraw from the purchase agreement. However, in order to facilitate the right of withdrawal, all fields on this form must be completed by the customer:

"For the attention of Keto Store , with address at C. COMTE BORRELL, 6 - 08395 SANT POL DE MAR (Barcelona):

I hereby inform you that I withdraw from the purchase agreement relating to the order placed through the website www.tiendaketo.es.

Order date: __/__/_____.

Order No.:

Client's name and surname:

Customer address:

Client's signature (if delivered on paper):

Date:"